Returns & Exchanges
Any merchandise that you don’t love may be returned or exchanged for store credit. NO REFUNDS will be issued and must be returned within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange or store credit.
To be eligible for an exchange/store credit, your item must be unused and in the same condition you received it, damage free. Proof of purchase must be provided.
Several types of items are exempt from being returned
- Gift cards
- Jelly Sandals
-Any SALE Items
Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you if your exchange has been approved.
If you are approved, then your exchange/store credit will be processed within a couple of days.
Sale and Discounted items (if applicable)
Only regular priced items may be returned, unfortunately sale and discounted items CANNOT be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged, however, all items are inspected prior to leaving our store. We are not responsible for articles damaged by customer. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shoes To You, 4778 SW 72 Avenue Miami, Florida 33155
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift certificate to the email and name under the order.